1. Eligibility for Returns
We strive to provide high-quality products, but if you receive a damaged, defective, or incorrect item, you may request a return. To be eligible:
- The issue must be reported within 24 hours of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
2. Return Process
- To initiate a return, contact our support team with clear images of the product showing the issue.
- Our team will review the request and guide you on the next steps.
- The return will be processed at the time of delivery or as per our return policy.
3. Refund Policy
- Refunds are applicable only if the return request is approved and the product is collected successfully.
- Since we offer cash on delivery, refunds will be processed through an agreed method upon approval.
- No refunds will be issued for products that do not meet the return criteria.
4. Changes to Policy
We reserve the right to modify or update this policy at any time without prior notice.
For any return-related queries, please contact our support team at [email protected].